TICKET #IT-000700 · OFFBOARDING · STATUS: UNDERSTANDABLE
Had enough?
Fair. We'd leave us too.
If you prefer an IT company that:
- ExplanationsActually explains things
- AttitudeTreats clients with respect
- Response timeResponds to support tickets quickly
- ToneDoesn't talk down to you
Then you probably want someone else. Because frankly, we would annoy you.
We would tell you exactly who to call instead, but that would be helpful, and we have a brand to protect.
RECOMMENDATION STATUS: PENDING LEGAL REVIEW (SINCE FOREVER)
The annoyingly correct part
Questions to ask any IT provider
- What's your guaranteed response time, and is it in the contract?
- What's included in the monthly fee, and what costs extra?
- When did you last test-restore one of my backups?
- Who has admin access to my systems, and is MFA on all of it?
- Can you explain my last invoice, line by line, without sighing?
If they get defensive about any of these, you've found another IT Jerk. Keep looking.